Ecobank Ogba Branch Renovation – Ikeja, Lagos

Project Overview:

The Ecobank Ogba Branch renovation project in Ikeja, Lagos, was executed to transform and modernize the banking experience for customers while ensuring the facility meets the evolving demands of financial services. The project focused on delivering a refreshed, functional, and customer-friendly environment through a comprehensive upgrade of both external and internal spaces.

The renovation was designed to not only enhance the visual appeal of the branch but also improve operational efficiency and customer comfort. The work carried out included restructuring of interior spaces, upgrading key banking facilities, and introducing modern finishes that reflect Ecobank’s Pan-African identity.

Scope of Work:

External and Internal Screeding: To ensure durable and smooth finishes for walls and ceilings.

Painting: Application of high-quality, modern paint for both interior and exterior, enhancing aesthetics and longevity.

Interlocking Stone Area: Installation of interlocking paving stones to provide a neat, durable, and safe outdoor surface.

ATM Danpalon Canopy: Provision of a durable, weather-resistant covering for ATM users, ensuring comfort and protection.

Entrance Slab and Stair Rails: Redesign and reinforcement of the main entrance and staircases for improved safety, accessibility, and customer flow.

Project Outcomes:

100% Completion: All renovation activities were completed within the planned timeline.

Improved Space Functionality: The redesign maximizes space utilization, making customer service areas more efficient.

Modern Banking Experience: The upgraded interiors and facilities align with Ecobank’s vision of offering world-class financial services.

Enhanced Customer Comfort: From the reception area to the ATM point, customers now enjoy a more seamless and welcoming experience.

Challenges and Stakeholder Actions:

During execution, discrepancies were identified between the Contract BOQ (Bill of Quantities) and actual site realities. These were addressed through stakeholder engagement and adjustments in quantities for specific tasks such as screeding, painting, and installation works. The collaboration between Ecobank, project consultants, and contractors ensured issues were resolved without impacting overall delivery.

Impact:

The Ecobank Ogba Branch renovation is a significant investment in customer satisfaction and brand presence in Lagos. By creating a modern and functional banking environment, Ecobank continues to reinforce its commitment to innovation, accessibility, and excellence in financial services across Africa.